Dispute Resolution Requests

DICCLAIMER

Please note that the submission of this form is solely intended for reporting issues related to a specific transaction. By completing and submitting this form, you are explicitly requesting an investigation into the transaction in question. We kindly request that you provide accurate and detailed information regarding the transaction and any supporting documentation to facilitate the investigation process. Any false or misleading information may result in the rejection of your investigating request. Please be advised that the outcome of the investigation will be based on the information and evidence provided, and the decision reached by our team will be final.

PERSONAL INFORMATION PERSONAL INFORMATION

Please Provide Accurate and Reliable Information

Name(First, Middle, Last) * Please ensure that your full name matches exactly as it appears in your passport.

Date of Birth: *

Email Address *

Phone Number (please enter your NassWallet account phone number) *

City *

TRANSACTION DETAILS

Key Information about the Transaction

Transaction ID: *

Transaction Date: *

Transaction Amount *

NATURE OF CONCERN

Issue Description

Please select one of the options below that best describes the nature of your concern *

Please specify the reason:

Additional Information *

Attachments *

Attachments

I accept Dispute Terms and Conditions