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33 Questions
How do I get a NassWallet account?

We’ve made opening a NassWallet account convenient and accessible to everyone, everywhere in Iraq. You can open an account by visiting your nearest NassWallet branches and authroised Agents throughout Iraq. You must take with you two forms of ID (National or Civil ID and Residency Card) to complete the registration process.

Alternatively, you can self-register through the NassWallet app or by dialing *343# from your Korek mobile.

Note, self-registration provides you with a NassLite wallet (temporary account) valid for 60-days with a transaction limit of 1million IQD.  To continue enjoying NassWallet’s many benefits, you need to visit your nearest branch to upgrade to NassPlus wallet (permanent account). To find your nearest branch CLICK HERE

 

Is my money safe with NassWallet?

NassWallet is a certified and registered electronic payment provider through mobile phones by the Central Bank of Iraq. Powered by Korek Telecom. This means your money is protected by the laws of the state.

What documents do I have to provide for opening a NassWallet account?

To open a permanent account (NassPlus) at any NassWallet branch and authorised Agent across the country, you must provide a valid Iraqi Nationality or Civil ID with Residency Card (Zanyari Card). For non-Iraqi national’s you are required to provide a copy of a valid passport and residency card. To find out more information about the different types of wallet provided and the one that is right for you CLICK HERE

Can I open NassWallet with any telecom service provider?

No, you need to be an active Korek Telecom subscriber.

What does available balance mean?

Your available balance is the total amount of money you have in your wallet.

Do I have to be an Iraqi national to open a NassWallet account?

No, but you need to be a resident in Iraq and a Korek telecom subscriber.

Do I need a bank account to open NassWallet?

No, you do not require a bank account to sign up for NassWallet.

Can I open a NassWallet account for my family and friends?

No, opening a NassWallet account requires the account holder to provide their personal identification documents, be a Korek telecom subscriber, sign and accept the terms and conditions of using the wallet as per the legal requirements of Central Bank of Iraq.

Is there a fee for opening a NassWallet account?

No, there is no fee to open an account with NassWallet.

What is the minimum amount I can deposit?

There is no minimum balance or deposit. However, maximum balance and transaction limit of daily and monthly transaction limit is subject to the type of wallet you hold. For more information about the different types of wallets provided and the applicable transaction limits CLICK HERE

How can I add money (Cash In) to my wallet and when will the money be available to use?

You can add money to your wallet at any of the 1000+ NassWallet branches and authorised Agents across Iraq. Your wallet will be credited straightaway and you can use it as you wish. Find your nearest branch and authorised Agents HERE

 

Is there a fee to add money (Cash In) to my NassWallet?

No, adding money to NassWallet is free of charge wherever you go.

Can I withdraw (Cash Out )my money after I have deposited it in the wallet?

Yes, you can withdraw your cash at any NassWallet branch and authorised Agent, wherever, whenever. Find your nearest branch and authorised Agents HERE

Can I change the limit of my wallet?

No, the limit of all the wallet accounts we provide are set by the Central Bank of Iraq.

Can I have more than one wallet account?

No. Only one wallet account is permitted per a Korek telecom subscriber in accordance to the rules and regulations of the Central Bank of Iraq.

How can I get NassWallet app?

You can download the NassWallet app on either iOS or Android.

How can I transfer money to another NassWallet user?

You can make instant transfers to anyone, anywhere in Iraq, with just a few taps through the NassWallet app. Alternatively, you can dial *343# from your Korek mobile number and follow the instructions provided.

How long does it take for the receiver to get the money I have transferred to them?

Money transfer transaction is completed instantly with real-time access to the balance. The recipient will be notified within the app of the total amount received and updated balance.

If the recipient is not an account holder, they will be notified via an SMS with the total amount transferred to them. The recipient can download the NassWallet app to access the money or alternatively, visit the 1000+ NassWallet branches and authorised Agents to cash out.

Can I top-up my Korek mobile number?

Yes, you can top-up Korek mobile number and send credit to friends and family too.

I am an online businessowner. Can I use NassWallet to get paid by my customers?

Yes, you can through our API integration. Once set up you can receive payment for your products and services from any NassWallet account holder in seconds.

Can I use NassWallet to receive donations to my charity?

Yes, you can by first opening a NassCharity account at your nearest NassWallet branch. For more information speak to our Customer Service Representative on +964 750 900 0900..

How can I block/freeze my NassWallet?

You can block or freeze your NassWallet account by either visiting your nearest NassWallet branch or contact our Customer Service Representative on +964 750 900 0900..

How do I redeem my eVoucher?

NassWallet provides a wide range of eVouchers. Please refer to your selected eVoucher brand to find out more information on how to redeem it.

For more information, please contact our Customer Service on +964 750 900 0900, 24 hours a day.

How can I purchase an eVoucher with NassWallet?

Purchasing an eVoucher is fast, simple and secure with NassWallet. All you need to do is log in to your NassWallet application.

• Tap on eVoucher

• Choose the category you desire

• Select your preferred eVoucher brand

• Confirm your transaction to pay

Once you have placed your order, you will receive an SMS with a unique code to redeem the purchased eVoucher. Refer to your selected eVoucher brand to find out more information on how to redeem it.

I have not received my eVoucher confirmation SMS, what shall I do?

If you have not received your SMS with the eVoucher code within 15 minutes of making the purchase, or have lost it, please contact our Customer Service on +964 750 900 0900.

I have accidently deleted my eVoucher code, what shall I do?

If you cannot locate or accidently deleted your eVoucher code, please contact our Customer Service on +964 750 900 0900. We will try our best to assist you.

Do my eVoucher have an expiry date?

The eVouchers sold on NassWallet do not have an expiry date and can be used at any time.

Are there any fees or extra charges applied to purchase an eVoucher?

Yes, there is a small fee. You should review your order to understand the charges before confirming the transaction.

Can I cancel a purchase once I have confirmed the transaction?

No, it is not possible to cancel a purchase once you have confirmed it.

My code does not work or it’s wrong, what should I do?

You may have entered the wrong code, or the code may be invalid. Contact our Customer Service on +964 750 900 0900 for further assistance.

I am getting an error when I try to redeem my eVoucher. What should I do?

Contact our Customer Service for further assistance either by calling 0750 900 0900 or by sending us an email on [email protected].

How do I access my eVoucher purchases?

You can check your previous purchases from the transaction tab on your app.

Need to make a complaint?

If you have not received the best service, we always encourage you to tell us, so that we can put it right. We want to make it easy for you to tell us when things go wrong, resolve your complaint without any delay and to make sure you are satisfied with how we have solved it. You can complain through one of the following methods:

In person - visit your nearest NassWallet branch.

In writing - send us an email to [email protected] with your full name and contact number, explaining in as much detail the reason for your complaint.

By phone – call our Customer Service Representatives on +964 750 900 0900.